Australia-based brands: about 2 to 5 business days processing plus standard domestic shipping. International designers: about 5 to 10 business days processing plus international delivery times. Handmade or made-to-order items: 10 to 30 business days, as written on the product page. Email coms@reborneshop.com before ordering if you need express shipping.

Each designer ships their own items, so multi-brand orders often arrive in separate parcels. You’ll get tracking for each shipment where available.

No. Your country’s customs office may apply VAT, import duties, or handling fees. These are not included in the order total and are the customer’s responsibility. We declare orders accurately and cannot mark parcels as gifts to avoid duties.

You must request a return within 3–5 days of receiving your order by emailing coms@reborneshop.com. Wait for approval before sending anything back. Items must be unworn, unused, tagged, in original packaging, with proof of purchase.

Refunds are not available for change of mind. Approved change-of-mind returns are issued as a REBORNESHOP gift card only. No exchanges are offered for change of mind. Faulty, damaged, or incorrect items are resolved under the Australian Consumer Law.

Pre-order pieces are final sale: non-returnable and non-refundable unless faulty. Short pop-up items (limited releases marked on product pages or receipts) are also non-returnable and non-refundable unless faulty.