Shipping & Returns

This is a plain-language summary. Full terms live in our Shipping Policy and Refund Policy. Your rights under the Australian Consumer Law (ACL) always apply.

Shipping at a glance

How a piece ships depends on the brand and origin — check the product page for anything specific to that item.

  • Australia-based brands — 2 to 5 business days processing plus standard domestic shipping.
  • International designers — 5 to 10 business days processing plus international delivery times.
  • Handmade or made-to-order items — 10 to 30 business days, as written in the product description.

Multi-brand orders often arrive in separate parcels — each designer ships their own pieces. You’ll get tracking per shipment where available. Shipping costs are calculated based on each item’s origin and displayed at checkout.

Duties, VAT, and import fees may apply (especially for international destinations). They are charged by your country’s customs, are not included at checkout, and are the customer’s responsibility. We declare orders accurately and cannot mark parcels as gifts to avoid duties.

Need express shipping? Email coms@reborneshop.com before you order.

Lost, delayed, or returned-to-sender parcels: once dispatched, couriers and customs control timing. Email us with your order number and tracking and we’ll help follow up. See the full Shipping Policy for detail.

Returns at a glance

The same return rules apply to eligible items unless a product is marked final sale.

  • Request a return within 3–5 days of receiving your order by emailing coms@reborneshop.com. Wait for approval before sending anything back.
  • Items must be unworn, unused, tagged, in original packaging, with proof of purchase.
  • Change of mind: refunds are not available. Approved returns are issued as a REBORNESHOP gift card only. No exchanges are offered for change of mind.
  • Faulty, damaged, or incorrect: contact us straight away — we resolve these under the ACL.
  • Return shipping is the customer’s responsibility unless the item is faulty.
  • Final sale (unless faulty): pre-orders, short pop-up / limited releases, sale items, custom or personalised pieces, beauty, swimwear, lingerie, socks, gift cards, and special orders.

Full detail: Refund Policy.

Need help?

Email coms@reborneshop.com or use live chat.